You can damage your credibility in an instant, and then you have to work extra hard to regain it. Without self-and-other-awareness you may not even realise the impact of your behaviour. That’s why it’s important to mind your meta-messages. What’s a meta-message? Read on to find out.
People have many ways of handling conflict — often, this involves avoiding it altogether! Unfortunately, avoidance doesn’t actually resolve anything, but does cause negative side effects. This post shows how three conflict avoiders became conflict heroes.